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Welcome to the IT Support

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The Supporter Team looks forward to hearing from you.

Bernhard
Bauer-Ewert

Christian
Süßenguth

Franco
Pezzolla

Michael Dollinger

Nino Novak

Email: it-support@ecogood.org
Further Pages

Our Vision

  • to offer IT support for the ECG movement that promotes the common goodin accordance with our values

Our Mission

to give you, the active people in the movement,

  • the best possible tools
  • the best possible support in using them

It's easy ...

To send your request to us supporters, simply write an email to it-support@ecogood.org

This mail runs in our task management system JIRA and becomes a ticket, which can then be processed by us supporters (more on this below).

... but please: Help us to help you

In order to get your solution faster and from good-motivated supporters:
Please invest a few minutes to make your request understandable straight away - and save us all avoidable additional work through guesswork, incorrect analyzes, requests, etc.

Here are the most important points in brief:

Before I send the mail
When I send the mail
  • Address only to it-support@ecogood.org
    • Addressing IT peoply additionally in CC will cause extra work (due to parallel processing)
      (Setting your own people in CC is fine, they will
  • Write a meaningful subject
    (Titles as "Please help me urgent" or "I have various Problems" are not helpful for us)
  • Clear problem description - ask yourself these questions:
    • What have I done?
    • What result would I have expected?
    • What happened instead?
  • Helpful: Screenshots (a picture is worth a thousand words - so you will save time explaining the issue)
  • Helpful: Links - this is the quickest way to find the right place
After I sent the mail
  • Do not send a new email about the same problem - otherwise an additional ticket will be created (and someone will start over or have additional effort to merge the topics)
    please just answer
    • Your own sent mail
    • or one of the notification emails from JIRA

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