Table of contents | Subpages | Page responsible See parent page |
This page shall help you with all kinds of login issues in the various ECG-tools.
Übersicht der Konten
We currently have 3 different types of accounts in the ECG. To reduce confusion see the overview here
| ECG-Account | ECG-Login | Redakteurs-Account |
|---|---|---|
The most important account for all our active members.
| ... is or our "customers" (supporter, donators and members)
so view or edit their user data:
| ... for our Website-editors to login on ecogood.org, to work on our homepage. The login is same as for ECG-Login. The user name is (like the ECG-Account) firstName.familyName, but do not mix them up - it has a different password. |
Login-Problems in E-Mail-System
In webmail (roundcube)
Problems in https://webmail.ecogood.org/ may have various causes:
Problem: Passwort expired
Some mail accounts require (for security reasons) to set a new password after some months.
See details in Passwort des GWÖ-Account erneuern ("Reset")
Problem: Login is not possible
- Your Browser shows you these black bullets, but you are not sure, if this is the correct password?
You can make the hidden password visible. Just search in the web: https://www.ecosia.org/search?q=browser+show%20password - You are sure that you entered the correct password, but it is not accepted?
→ Refer to IT-Support - Password forgotten?
→ do a reset under Passwort des GWÖ-Account erneuern ("Reset") - You are not yet registered?
→ Go here: Apply for an ECG Account
In a local Mail-Client
In a local Mail-Client (like Thunderbird, Outlook ...) these issues can occur:
Problem:
Login is not possible
If you can not login,
→ try to login via webmail (see above)
Problem: Occasionally a Password-Dialog pops up
(Can look different per Mail-Client and type of problem)
Normally the reason is, that a service account's password is expired.
In this case see Passwort des GWÖ-Account erneuern ("Reset").
Login Problems in Wiki
Problem: I can not login
- Enter only vorname.nachname:
... do not enter the Domain @ecogood.org:
- Try to login to your e-mail (as it is using the same account)
Login-Problems in Nextcloud
<TBD>
Login-Problems on the Website
See under Redakteurs-Account