Welcome to the IT Support| Page_header |
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| Mail | it-support@ecogood.org |
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The Supporter Team looks forward to hearing from you. 
Bernhard
Bauer-Ewert | 
Christian
Süßenguth | 
Franco
Pezzolla | 
Michael Dollinger | 
Nino Novak |
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Email: it-support@ecogood.org
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Our Vision- to offer IT support for the ECG movement that promotes the common goodin accordance with our values
Our Missionto give you, the active people in the movement, - the best possible tools
- the best possible support in using them
It's easy ...To send your request to us supporters, simply write an email to it-support@ecogood.org This mail runs in our task management system JIRA and becomes a ticket, which can then be processed by us supporters (more on this below). ... but please: Help us to help youIn order to get your solution faster and from good-motivatedsupporters:
Please invest a few minutes to make your request understandable straight away - and save us all avoidable additional work through guesswork, incorrect analyzes, requests, etc. Here are the most important points in brief: | Before I send the mail | |
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| When I send the mail | - Address only to it-support@ecogood.org
- Addressing IT peoply additionally in CC will cause extra work (due to parallel processing)
(Setting your own people in CC is fine, they will
- Write a meaningful subject
(Titles as "Please help me urgent" or "I have various Problems" are not helpful for us) - Clear problem description - ask yourself these questions:
- What have I done?
- What result would I have expected?
- What happened instead?
- Helpful: Screenshots (a picture is worth a thousand words - so you will save time explaining the issue)
- Helpful: Links - this is the quickest way to find the right place
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| After I sent the mail | - Do not send a new email about the same problem - otherwise an additional ticket will be created (and someone will start over or have additional effort to merge the topics)
please just answer- Your own sent mail
- or one of the notification emails from JIRA
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