IT Support - what is the purpose of ECG IT services?

Quick Info

Our Support Team

🇬🇧 Send your requests for support to it-support@econgood.org.
🇩🇪 Sende Supportanfragen an it-support@econgood.org.
🇪🇸 Envíe sus solicitudes de ayuda a it-support@econgood.org.
🇮🇹 Inviate le vostre richieste di supporto a it-support@econgood.org.

ECOnGOOD Portal

🇬🇧 Go to our ECOnGOOD Portal to find links to all of our IT services. 
🇩🇪 Auf unserem ECOnGOOD-Portal findest du Links zu allen unseren IT-Diensten. 
🇪🇸 Acceda a nuestro Portal ECOnGOOD para encontrar enlaces a todos nuestros servicios informáticos. 
🇮🇹 Nel nostro portale ECOnGOOD troverete i link a tutti i nostri servizi IT. 

ECOnGOOD Account

🇬🇧 You will need an ECOnGOOD Account to use our IT services. Sign up here.
🇩🇪 Du benötigst ein ECOnGOOD-Konto, um unsere IT-Dienste zu nutzen. Melde dich hier an.
🇪🇸 Necesitará una cuenta ECOnGOOD para utilizar nuestros servicios informáticos. Regístrese aquí.
🇮🇹 Per utilizzare i nostri servizi informatici è necessario un account ECOnGOOD. Iscrivetevi qui.

Tutorials (access requires login!)

Datacloud (Nextcloud)

Email (Roundcube)

Mailing lists

Membership administration (SmartWe)

Ticket system and Project Management (Jira)

Video conferencing tools

Wiki (Confluence)

Our Vision

to offer IT support for the ECG movement that promotes the common good in accordance with our values

Our Mission

to give you, the active people in the movement,

• the best possible tools
• the best possible support in using them

It's easy ...

to send your request to us: simply write an email to it-support@econgood.org

This mail runs in our task management system JIRA and becomes a ticket, which can then be processed by us supporters (more on this below).

Help us to support you in the best possible way

To get faster to your answer and hopefully a solution, we would like to ask you to invest some minutes to create a clear and understanable request.:

Instructions and solutions in wiki

We try our best to documentate and write the slutions and explanations for the most common questions here in the wiki. Often you are not the first one asking yourself this question, so please have a look as we put a lot of effort to write these detailed instructions.

You cannot find the answer in the wiki

Just write a mail to it-support@econgood.org see the how-to above  

Please, even if you know one person from IT Support better than others, do not write to this special person, but a general mail to it-support@econgood.org. Like that we can answer you faster and in abscence of this person.

How does it work in the background?

All mails to it-support@econgood.org create a  "Ticket" in our task management system JIRA. You could even login there as well and create a ticket without writing an email in the tool. It just might take a bit longer if you never used Jira before.

This task management has some advantages

• we have a great overview over all incoming issues and who is working on which issue
• You have a great overview over all comments and the history about your issue

The important steps of the process of your issue will trigger a notification to the senders mail adress and keeps you informed.
Like that you can not miss any answeres or requests about your issue.

You answer or comment you can send directly as answer to that mail notification and it will land as a comment in the Jira ticket. Please do not edit the subject (or at least leave the ticket number as it is!).

How can I login to jira?

If you have an ECOnGOOD Account you can login with your credentials on jira.econgood.org and you will see an overview over all your issue history. Read more about Jira here in the wiki.

If you sent a request from another "external" mail adress (without @econgood.org) you will have restricted permissions but you will be able to see the comments and process as well.

Anyway you get the mail notifications from jira.

One example